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Privacy Policy

Privacy Policy and Information Security

At ELY Active, we are committed to safeguarding the confidentiality and security of your personal information. This Privacy Policy outlines our practices regarding data collection, use, and security measures.

Personal Details

Storage and Usage: We retain your email address and/or mobile number on our website only upon your request to receive direct communications. This information is strictly used for direct mail purposes.

Removal Process: To remove your personal details from our records, please contact us in writing at info@elyactive.com . We will process your removal request within fourteen (14) working days from the date of receipt.

Data Encryption and Security

Encryption Protocol: ELY Active employs secure electronic commerce protocols to encrypt data from the moment it is received until it is transferred to our system, thereby preventing unauthorized access during transmission.

Credit Card Information: We do not store credit card details in our systems. Credit card processing is managed by an external party to ensure enhanced security.

Online Security and Liability

Immunity from Unauthorized Access: Due to the online nature of our operations, ELY Active is not liable for unauthorized access or disclosure of stored information caused by illegal activities. Users waive any claims against ELY Active in the event of unauthorized access.

Force Majeure: ELY Active is not liable for any loss or unauthorized use of information resulting from force majeure events, including but not limited to natural disasters, acts of terrorism, and other unforeseen circumstances.

Use of Information

Operational Use: User information is utilized solely for the operation of the website, facilitation of purchases, and maintenance of contact with users.

Third-Party Disclosure: Personal information may be disclosed to third parties under the following conditions:

    • If the user engages in actions that harm or potentially harm ELY Active or third parties.
    • If the user uses our services for illegal activities.
    • If a judicial order mandates disclosure.
    • In the context of a dispute or legal proceeding.

 

Statistical Analysis: We may use anonymized personal information for statistical analysis to enhance our services. Such data does not identify specific users.

Cookies Policy

Purpose of Cookies: ELY Active uses cookies to improve your shopping experience by analyzing buying and searching behaviors. This allows us to tailor the best user experience for you.

User Consent: By using our website, you acknowledge and consent to our use of cookies as described in this policy.

Children’s Data

Intended Audience: Our services are not intended for use by children, and we do not knowingly collect personal information from children.

Parental Action: Parents or guardians who discover that their child has provided us with personal information should contact us at the details below to request its deletion.

Compliance: As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined by applicable law) personal information of individuals under sixteen (16) years of age.

 Information Usage and Security

Permission and Legal Requirements: We will not use your information without your permission, except as required by law or to prevent misuse.

Internal Use Only: All collected information is used exclusively for documenting purchases and future promotions (with your consent). This data is not shared with external third parties.

No Selling or Trading Information: We do not sell, transfer, rent, or trade your information with third parties.

Security Measures

Protective Measures: We implement advanced technological and organizational security measures to protect your data from unauthorized access, exploitation, loss, and destruction. Despite these measures, complete protection cannot be guaranteed.

User Responsibility: Users should exercise caution when transmitting information over the Internet. It is advisable to consider the benefits and risks involved before providing personal information.

Liability and Disclaimer

Unauthorized Access and Force Majeure: ELY Active is not liable for unauthorized access, hacking, or events caused by force majeure. We disclaim any responsibility for direct or indirect damage resulting from the loss or unauthorized use of information.

Google Analytics: Use of our website is subject to data collection by Google Analytics in accordance with its terms of use.

By using our website, you agree to the terms set forth in this Privacy Policy. For any questions or concerns, please contact us at info@elyactive.com .